Job Responsibilities : Technical Support Work At Home- $16 per hr
Salary : $16 an hour
Company : Alorica
Location : Remote US
Educational requirements : High School
Responsible for receiving and processing incoming phone calls for assigned clients and program in accordance with corporate and department policies, procedures, quality standards and applicable laws and regulations.
The Helpdesk Agent’s role is to ensure proper desktops, portables, peripherals (i.e., printers and projectors) and software operation so that end users can accomplish business tasks. You will:
Field incoming requests from end users via telephone, e-mail or other established support channels
Document all relevant information including name, organization, contact information, asset details, nature of issue, troubleshooting steps taken and resolution.
Utilize knowledgebase, FAQs, peers’ and all other available resources to aid in incident resolution to resolve customers’ issues effectively and efficiently.
Proactively engage the required resources to ensure the customer expectation is exceeded in a timely manner.
Identify and learn appropriate software and hardware used and supported by the organization.
Minimum Education and Experience:
High School Diploma or GED required
Customer service experience
Phone related customer service
Familiarity with Microsoft Windows, Word, and Excel applications
May require client specific bilingual language requirement, as necessary