Amazon 4-star Retail Associate – Westfield Montgomery (Flex-Time)

• The pay rate for this role is $15.00 per hour

What You Do:

• Deliver excellent customer service acting with a customer-first mindset when answering customer questions
• Ask great questions to help identify customer needs and exercise great judgement in handling requests or difficult customer interactions
• Introduce customers to exciting Amazon products and service that facilitates discovery of anything Amazon has to offer including device demonstrations in a simple and accessible way
• Follow merchandising guidelines and execute space and signage changes as needed inside and outside the store building
• Receive, stock, and replenish product
• Utilize inventory management systems to scan, process, and count product
• Operate all of the systems, tools, and devices used within the store, including manning the point-of-sale (POS) station.
• Follow standard processes, identify opportunities for improvements and escalate when appropriate in a timely manner
• Handle cash and provide accurate change to customers
• Ensure that the store is safe, help clean the store, are diligent about keeping stations customer ready.
• Support a store environment where all associates and customers are welcome
• Perform additional duties as assigned work in a dynamic environment that is always to enhance the Amazon brand and exceed our customer expectations
• Must be able to work flexible hours including nights, weekends and holidays
• You are comfortable working in a physical environment. You have the ability to lift up to 49 pounds and be on your feet for shifts lasting up to 10 hours at a time with or without reasonable accommodation

Candidates must be at least 18 years of age. Amazon does not sponsor for immigration, including for H-1B, TN, and other non-immigrant visas, for this role.

• Prior experience working within Amazon Physical Stores
• 2+ years experience in a retail or customer-facing environment
• Strong understanding of Amazon devices and Amazon services
• Strong verbal communication and customer service skills
• Demonstrated success in problem-solving and delivering results