Amazon Customer Service Jobs – Program Support Associate

Job Responsibilities: Program Support Associate

Company: Amazon.com Services LLC

Location: Bellevue, WA

Experience with customer service and/or finance-related work
Experience communicating and creating relationships with carriers and sellers.
Experience communicating with technical and non-technical stakeholders across multiple teams.

We are a small team within Seller Fulfillment Services with a focus on innovative ways to extend current fulfillment capabilities for sellers across various Amazon marketplaces.

We are looking for dedicated, hardworking, analytical candidates to join our team. Some of the responsibilities of a Program Support Associate include:

Investigate merchant accounts and enforce policies and performance standards against behavior that could pose a risk to Amazon, our buyers, or other merchants
Be aware of and identify new fraud patterns and trends among merchant accounts. Take appropriate action to identify and minimize associated risks
Correspond with buyers, merchants, and other entities to make informed decisions about Amazon marketplaces
Achieve productivity and quality standards for investigations
Participate in special projects and assignments to assist in protecting customer experience, ensuring good seller experience, and improving the effectiveness and efficiency of the team’s processes
Work on weekends and outside of the standard workday with flexibility for overtime
Self-disciplined, diligent, detail-oriented, and accurate
Ability to effectively work with a variety of organizations, management levels, cultures, and personalities
Proven ability to work in a fast-paced dynamic environment
Experience working in a metrics/productivity based environment
Demonstrated ability to analyze problems logically
Ability to work under minimal supervision
Experience communicating complex transactional issues correctly and clearly to both internal and external customers
Experience maintaining high levels of confidentiality

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