Amazon Jobs from Home – IT Services Support Associate 2021

Job Responsibilities : IT Services Support Associate

Salary : $38000 per year

Company : Amazon.com Services LLC

Location : Arlington, VA US

Basic qualifications

Associate in Computer Science or related field or experience equivalent.
Experience in Windows, Mac OS environments’

Responsibilities include:

Provide basic technical support to Virtual Amazon employees worldwide.
Research, resolve, and respond to inquiries received via web chat, telephone calls, email, ticketing system, all in a timely manner, in accordance with organizational standards.
Diagnose and troubleshoots end user computing problems including analyzing the problem, identification of appropriate resources, testing of proposed fixes and follow-up to ensure the problem has been resolved.
Create and submit detailed call logs documenting customer interactions that are accurate, thorough, and timely.

Preferred Qualifications

Bachelor’s degree in Computer science or IT related field.
Experience with AV Conferencing Systems
Experience with networking hardware including switches/routers/firewalls
Linux OS Experience

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