Amazon Jobs in Massachusetts | Delivery Station Liaison | New Private Job Vacancy 2021

The address for this role is: 500 Sprague Street Dedham MA 02026

The schedule for this role subject to change based on business need will be: Sunday-Thursday 10:00AM-7:00PM

This is a Full-Time (40 hours per week) position. The average amount of scheduled hours generally consists of 40 hours per week with the expectation to work additional hours in a week if there is a customer need.

At Amazon our mission is to be Earth’s most customer-centric company. To achieve this goal we strive to exceed expectations by innovating and providing best-in-class customer support as we expand our logistics products and services including improving how we fulfill and deliver customer orders.

As a Delivery Station Liaison you will help improve the customer experience by providing real-time hands-on support to ensure our customers receive their packages on time as promised. The role will also help connect customers with experts who can provide them the most accurate and up-to-date information about their packages. The work is beyond fulfilling and delivering customer orders; it’s making sure we put smiles on customer’s faces.

As a Delivery Station Liaison you will be responsible for:

  • Communicating with customers directly in person by phone and by email
  • Empathizing with and prioritizing customer needs
  • Upholding company values in working with every customer
  • Resolving issues and setting appropriate expectations with customers
  • Clearly understanding and responding appropriately to the issues that customers present
  • Consistently composing a grammatically correct concise and accurate written response to customers
  • Approaching problems logically and with good judgment to ensure the appropriate customer outcome
  • Making quick and effective decisions on behalf of the customer
  • Working a flexible full time schedule (40+ hours per week)
  • Working from inside an Amazon Logistics (AMZL) delivery station
  • Performing the following tasks:
  • Carry lift push and pull up to 49 pounds
  • Stand kneel crouch and/or stretch during shifts up to 12 hours long
  • Work in an environment where the noise level varies (personal protective equipment provided)
  • Work in an environment where the temperature may vary

Basic Qualifications

  • High School or equivalent diploma
  • Experience with Windows Operating Systems and Microsoft Outlook
  • Familiarity with multiple web browsers window navigation and instant messenger tools

Preferred Qualifications

  • Previous experience in Customer Service
  • Ability to effectively prioritize work time to ensure efficiency
  • Experience working on a merchandising/brand ambassador team
  • Demonstrates integrity and has track-record of earning trust

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status. For individuals with disabilities who would like to request an accommodation please visit https://www.amazon.jobs/en/disability/us.

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