Job Responsibilities: Delivery Station Liaison – Full Time (40 Hours)
Company: Amazon.com.ca, Inc.
Location: Mississauga, ON Canada
Educational requirements: High School
- High School or equivalent diploma
- Experience with Windows Operating Systems and Microsoft Outlook
- Familiarity with multiple web browsers, window navigation, and instant messenger tools
The address for this location is: 6305 Kateland Drive, Mississauga, Ontario, Canada L5W 1Y6
The schedule for this role will be: Sunday-Thursday 10:00 AM-7:00 PM
Except as otherwise required by law, this role pays $18.25 per hour.
As a Delivery Station Liaison, you will be responsible for:
- Communicating with customers directly by phone and by email
- Empathizing with and prioritizing customer needs
- Upholding company values in working with every customer
- Resolving issues and setting appropriate expectations with customers
- Clearly understanding and responding appropriately to the issues that customers present
- Consistently compose a grammatically correct, concise, and accurate written response to customers
- Approaching problems logically and with good judgment to ensure the appropriate customer outcome
- Making quick and effective decisions on behalf of the customer
- Working a flexible, full-time schedule (40+ hours per week)
- Working from inside an Amazon Logistics (AMZL) delivery station
- Performing the following tasks:
- Carry, lift, push and pull up to 49 pounds
- Stand, kneel, crouch, and/or stretch during shifts up to 12 hours long
- Work in an environment where the noise level varies (personal protective equipment provided)
- Work in an environment where the temperature may vary
- Previous experience in Customer Service
- Ability to effectively prioritize work time to ensure efficiency
- Experience working on a merchandising/brand ambassador team
- Demonstrates integrity and has track-record of earning trust
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