Amazon Jobs in Washington | Investigation Specialist | New Private Jobs Vacancy 2021

Job Responsibilities: Investigation Specialist

Company: Amazon.com Services LLC

Location: Bellevue, WA

1+ years of administrative work
Experience with MS Word, Excel, and PowerPoint
Bachelor’s degree or 2+ years of equivalent experience

The Last Mile Property Damage Investigator role executes the Property Damage (PD) program vision. We work closely with third-party claims adjusters, insurance providers, and Delivery Service Partners to ensure property damage claims are addressed efficiently and effectively, based on evidence. This person is an important partner in supporting the PD claims management program and ensuring that processes are followed.

Responsibilities:

Leveraging multiple Amazon and third-party tools, follow PD processes and SOPs to execute our team’s vision for fast and fair customer claims management.
Investigating and providing recommendations for complex complaints.
Identifying opportunities for improving the customer/vendor/DSP experience, improving SOPs, and working collaboratively with team members to make improvements
Escalate issues and pain points in the process to project managers

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or another legally protected status. For individuals with disabilities who would like to request accommodation, please visit https://www.amazon.jobs/en/disability/us.

Ability to work in a fast-paced, quickly changing environment
Superb customer focus
Attention to detail and organization skills
Strong oral and written communication skills
Proficiency in MS Office Suite

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