Amazon Jobs Work from Home after High School | Games Specialist (Remote ) | New Private Job Vacancy

Basic Qualifications:

  • Gaming background (please make sure to specify in resume).
  • Located at Costa Rica
  • Over 18+ years old with National ID or permanent resident ID (DIMEX).
  • Minimum qualification is High School Diploma (fifth grade Bachelor’s degree).
  • Spoken and Written Spanish/ English Language proficiency.

Technical Requirements:

  • In order to work from home it is necessary to have an internet connection speed of 10mb for download and 2mb for upload (wired connection not Wifi).

Preferred Qualifications:

  • Portuguese profiency.
  • Hardcore Gamer.
  • Extensive MMORPG experience.
  • Multi-platform gaming experience.
  • Experience moderating community forums.

Working Hours:

  • Flexible working schedule.
  • Ability to work overtime as required by business – as much as x hours a week most often ocurring in the weeks surrounding the holiday season.
  • Flexible with the working schedule; may be expected to work weekends holidays and events.
  • Maintain regular and reliable attendance including the daily schedule assigned.

Are you passionate about Gaming?

Amazon is all-in on games and our mission is to be the most customer-obsessed company in the gaming industry.

The D2AS Games Specialist raises the bar when it comes to providing exceptional support to our customers. Games Specialists will obsess over solving a customer’s issue through any channel and feel comfortable dealing with undocumented and technically-detailed customer problems. Games Specialists must be passionate about gaming culture and have extensive experience playing games (This is a L33t team no n00bs allowed for you to show that you MUST have your gaming XP in your CV).

Responsibilities.

  • Contact support for a wide range of gaming use cases through phone chat email and other channels (general information account troubleshooting in-game support game trust and safety issues).
  • Moderation of game forums on both first- and third-party platforms.
  • Identification of recurring issues and contact drivers during alpha beta and GA phases.
  • Escalation of critical on-going issues and player trust and safety concerns.

Knowledge and Skills Required (please specify in resume).

  • Proven gaming experience with an extensive background in MMORPGs and other online gaming genres across multiple gaming platforms.
  • Proven knowledge of the gaming culture (you should know what GGWP means and know what is considered appropriate behavior when engaging with the online gaming community).
  • An in-depth knowledge of gaming hardware platforms and networking technologies is required.
  • A familiarity with multiple gaming platforms is preferred.
  • An ability to understand complex technical information in order to properly troubleshoot customer issues is critical.
  • A history of excellent customer service skills is required including outstanding interpersonal skills and conflict resolution skills.
  • Writing skills are a must and bonus points if you can write well in multiple languages.

What Else You Need to Know.

  • Schedule flexibility this role is remote and you may be required to work flexible hours to support a 24×7 operation.
  • You may have to work overtime as required by the business.
  • You should be a natural problem solver who is action-oriented and self-disciplined and can prioritize your time appropriately.

This is a virtual position only for candidates living in Costa Rica the location is from home.
Please review the Do’s and Don’t s of the position in this video: http://bit.ly/2M73QYp

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