Job Responsibilities: Central Operations Associate
Salary: $17 per hour
Company: Amazon HVH
Location: Tempe, AZ US
Educational requirements: High School
Central Operations
This position offers an exciting opportunity to make history and become a member of a team whose purpose is to solve complex challenges and create unprecedented customer experiences while working in a climate-controlled office setting. We’re looking for creative leaders with a passion for innovation, a knack for problem-solving, and a dedication to creating world-class customer experiences.
Amazon remains open as an essential business to serve our communities delivering critical supplies directly to the doorsteps of people who need them. Find out what Amazon is doing to provide a safe environment for employees at this time on our COVID-19 FAQ page.
Location
Tempe, Arizona USA
Job opportunities vary by location. We update postings daily with open positions.
Job Descriptions
The Central Operation Associate coordinates the delivery of customer orders between Amazon drivers, third-party companies, and Amazon Operators while working in a climate-controlled office setting.
What it’s like to work as a Central Operation Associate:
- Coordinate rescue support between two drivers
- Interpret information from different sources to determine the best course of action to drive delivery success
- Communicate with delivery partners ensuring on-time delivery
- Coordinate with Amazon Station Operators to ensure customer orders dispatch timely and accurately
- Solve for planned and unplanned events (traffic, weather, sporting, community) leading to anomalies outside normal dispatch operations
- Identifies exceptions and escalates to management
- Completes intra-window reports using standard tools/process
- Candidates must be flexible to work weekends and/or evenings
- All work is executed on a computer through Amazon proprietary software and Microsoft Office
- Communicate via phone/chat/email with various Amazon stakeholders to answer real-time questions to remove barriers
Job Requirements
- Strong Computer Skills including multitasking, browser use, and good chat/IM etiquette
- Strong writing Skills
- Experience communicating professionally with diverse audiences
- Ability to learn quickly in a fast-paced environment
- Candidates must be flexible to work weekends and/or evenings
Basic qualifications:
- Must be able to understand and adhere to all safety requirements
- High school, GED, or equivalent diploma
Preferred Qualifications
- Strong computer skills using a transportation management system as well as Microsoft Office products.
- Good teamwork mentality: able to build trustworthy and supportive working relationships.
- Strong logical thinking, analytical skills, and problem-solving skills.
- Five years of experience in customer support and/or distribution operations.
- Experience in the transportation/dispatch industry is a plus.
- Strong computer skills using a transportation management system as well as Microsoft Office products.
- Ability to learn quickly in a fast-paced environment.
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