Amazon Work from Home Launch Specialist Post 2021 Apply Now

• Strong written and verbal communication skills including the ability to comfortably engage with internal and external customers/stakeholders.
• Experience handling escalations from senior leadership.
• Excellent problem-solving and analytical skills.
• Ability to analyze and determine root causes, help create preventative actions, and provide clear written responses to concerned team.
• Demonstrate the ability to self-manage on priority tasks and objectives

Responsibilities include

• Continuously monitor and audit an inbound portfolio and conduct deep dives into anomalies.
• Performs outreach and supports customers with described processes and procedures.
• Translates inbound and outbound customer pain points into data and insights to drive business decisions.
• Participates in the development of projects to scale and improve the customer experience.
• Supports new hires.
• Direct customer-facing experience either via customer support, sales, account management or other function.
• Ability to thrive in an ambiguous and fast-paced work environment
• Strong documentation skills.
• Experience with SFDC and SQL.