Amazon Work from Home Launch Specialist Post 2021 Apply Now

Job Responsibilities : Launch Specialist Amazon Pay

Salary : $20 per hour

Company : Amazon Payments, Inc.

Location : Seattle, WA US

  • Strong written and verbal communication skills including the ability to comfortably engage with internal and external customers/stakeholders.
  • Experience handling escalations from senior leadership.
  • Excellent problem-solving and analytical skills.
  • Ability to analyze and determine root causes, help create preventative actions, and provide clear written responses to concerned team.
  • Demonstrate the ability to self-manage on priority tasks and objectives

Responsibilities include

  • Continuously monitor and audit an inbound portfolio and conduct deep dives into anomalies.
  • Performs outreach and supports customers with described processes and procedures.
  • Translates inbound and outbound customer pain points into data and insights to drive business decisions.
  • Participates in the development of projects to scale and improve the customer experience.
  • Supports new hires.
  • Direct customer-facing experience either via customer support, sales, account management or other function.
  • Ability to thrive in an ambiguous and fast-paced work environment
  • Strong documentation skills.
  • Experience with SFDC and SQL.

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