American Express Careers & Employment

Job Responsibilities : Bilingual Corporate Travel Counselor (Japanese/English; Sabre GDS)

Salary : $40000 per year

Company : American Express Global Business Travel

Location : Remote US

People

Our team members:

Bring strong knowledge of international fare construction and airline routing principles including tax rates
Possess exceptional communication skills with the ability to effectively and clearly articulate with travelers
Act with integrity and confidentiality and protect sensitive information
Always operate with a sense of urgency and interest
Are highly productive in a self-directed work environment
Work well under pressure and effectively multi-task
Core hours of operation for this team: 9a-8p EST

Passion

Passion for delighting customers by delivering premium level, consistent customer service
Professional communication – both written and verbal; ability to communicate with confidence, establish relationship trust, and create a credible impression
effective listening skills with ability to anticipate customer needs, quickly evaluate issues, determine route cause and solution, check for shared understanding and address misunderstandings promptly
Attention to detail – ability to act with integrity, deal sensitively with personal and confidentiality traveler information

Progress

Respond positively to customers by making reservations for business travelers accurately and efficiently
Complete any service requests and sell related products such as car, air, hotel
Make the customer aware of their company travel policy, and communicate this to ensure adherence
Ensure customer traveler profiles and details are accurate
Provide advice on visa, passport and security requirements relating to the destination and confirm the issuing details for each reservation
Develop a solid understanding of the corporate travel industry, and the key drivers for our customers

REQUIREMENTS:

Minimum of 2+ years international Corporate experience

2+ years of Sabre red GDS system experience

Designated home office or space required

Fluency in Japanese/English a must

SBP, QE knowledge a plus

Core Hours 9A-8P EST

Location

United States – New Jersey – Virtual Location

Apply Now

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