American Express Remote Jobs | Travel Support – Dedicated Account Representative Post

Job Responsibilities: Dedicated Account Representative

Salary: Not Disclosed

Company: American Express Global Business Travel

Location: Remote Work

Working hours: Not Mentioned

Education requirements: Business Travel Industry Knowledge

Experience requirements:

  • 2+ years in the Travel Industry.
  • 2+ years Customer Service.

Full Job Description

Travel Support: Dedicated Account Representative (DAR)

Job Description – Entry-level client management position. Skill and technical ability to work directly with the Client Manager and client key contacts on various travel-related tasks, both short-term and ongoing. Strong organizational skills, ability to multi-task and manage a large volume of work. This is a virtual role, to be supported during core business hours M-F (ET).

The Travel Support DAR will be responsible for, but not limited to, the following areas:

  • Manage Global Customer Service email box, day-to-day travel program management support for global stakeholders, travelers, bookers. Including travel-related questions, tool support, and service escalations.
  • Provide feedback on OOP approvals, track measure OOP savings.
  • Manage the relocation process for approvals.
  • Open cases with the relevant depts., conduct research or troubleshooting, managing correspondences, track issues and ensure resolution.
  • Act as a liaison between travel counselors and clients as it pertains to the approval and mobility processes and global travel policy.
  • Support with compiling, tracking, and providing data for quarterly business reviews (QBRs).
  • Support global account management team and client with activities and projects as assigned.
  • Engage as an embedded member of the global account management team to share updates on global and regional activities and best practices.
  • Communicate and coordinate activity with the global account management team to ensure global standards are met.
  • Responsible to research and provide travel restrictions and guidelines for client travel reservations using the client’s preferred supplier.
  • Assist Service Delivery with online and offline service delivery issues.
  • Provide assistant to clients regarding the corporate card application process.
  • Using the client’s processes and tools (e.g., SharePoint, MS Office, DOX), support and document activities to ensure consistency and transparency.
  • Assist in maintaining Travel Portal (SharePoint, DOX).


  • Expert Business Travel Industry Knowledge
  • GDS experience (Sabre Preferred).
  • Microsoft Tools Knowledge or willingness to learn and apply to daily work efforts (e.g., SharePoint, OneNote, Teams, PowerPoint, etc.).
  • 2+ years in the Travel Industry.
  • 2+ years Customer Service.
  • Strong Communication and Presentation Skills (verbal and written)
  • Experience with VIP level servicing a bonus.
  • Flexibility to support global team as needed

This role has the potential to evolve as the travel program continues to rebound.

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