American Express Remote Jobs | Travel Support – Dedicated Account Representative Post

Travel Support: Dedicated Account Representative (DAR)

Job Description – Entry-level client management position. Skill and technical ability to work directly with the Client Manager and client key contacts on various travel-related tasks, both short-term and ongoing. Strong organizational skills, ability to multi-task and manage a large volume of work. This is a virtual role, to be supported during core business hours M-F (ET).

The Travel Support DAR will be responsible for, but not limited to, the following areas:

• Manage Global Customer Service email box, day-to-day travel program management support for global stakeholders, travelers, bookers. Including travel-related questions, tool support, and service escalations.
• Provide feedback on OOP approvals, track measure OOP savings.
• Manage the relocation process for approvals.
• Open cases with the relevant depts., conduct research or troubleshooting, managing correspondences, track issues and ensure resolution.
• Act as a liaison between travel counselors and clients as it pertains to the approval and mobility processes and global travel policy.
• Support with compiling, tracking, and providing data for quarterly business reviews (QBRs).
• Support global account management team and client with activities and projects as assigned.
• Engage as an embedded member of the global account management team to share updates on global and regional activities and best practices.
• Communicate and coordinate activity with the global account management team to ensure global standards are met.
• Responsible to research and provide travel restrictions and guidelines for client travel reservations using the client’s preferred supplier.
• Assist Service Delivery with online and offline service delivery issues.
• Provide assistant to clients regarding the corporate card application process.
• Using the client’s processes and tools (e.g., SharePoint, MS Office, DOX), support and document activities to ensure consistency and transparency.
• Assist in maintaining Travel Portal (SharePoint, DOX).

Experience:

• Expert Business Travel Industry Knowledge
• GDS experience (Sabre Preferred).
• Microsoft Tools Knowledge or willingness to learn and apply to daily work efforts (e.g., SharePoint, OneNote, Teams, PowerPoint, etc.).
• 2+ years in the Travel Industry.
• 2+ years Customer Service.
• Strong Communication and Presentation Skills (verbal and written)
• Experience with VIP level servicing a bonus.
• Flexibility to support global team as needed

This role has the potential to evolve as the travel program continues to rebound.