American Express Work from Home | Customer Care Professional – Small Business Sales

What would you do every day as a Customer Care Professional?

• Service inbound calls while engaging and consulting with small business owners and decision makers, learn about their needs and recommend the right American Express SBS products
• Deliver high levels of product and service knowledge to clearly communicate appropriate product features, benefit and other elements of American Express SBS small business services
• Continuously improve on key selling skills, including building rapport, understanding customer needs, handling objections and closing sales
• Provide extraordinary customer care by responding to questions concerning accounts in a fast paced, structured customer care environment
• Document necessary account information according to established policies and procedures
• Integrity: Adhere to all Regulatory and Compliance guidelines related to servicing and sales practices

Qualifications – External

• Customer service experience (two years+) with a passion for building customer loyalty through exceptional listening, consultative relationship building, resourcefulness and strong written and verbal communication.
• Proven success in a customer service and sales environment (two years+)
• Ability to work in a fast-paced metric driven environment with proficient multitasking and navigation in a web-based environment
• Experience owning or working in a small business is a plus
• This position operates in a 24/7 environment
• High school diploma or equivalent required. Bachelor’s degree preferred; Education benefits available

This position is located in Phoenix Arizona, and will work in a hybrid model of both working from home and going into the office.

Current American Express employees are not eligible to move from an onsite position to a Home-Based position at this time. The hours of operation will fall within a 24/7 environment. The start date for this position will be October 18th 2021. After the 90-day training commitment, shift hours will be made available.

Work at Home Requirements:

• Through our Bring Your Own Internet (BYOI) Program, you will be required to locate phone and internet service provider who meets our connectivity requirements and arrange connections in advance of your class start date.
• American Express will proved BYOI participants a monthly allowance to help offset costs of phone and internet services. In addition, you would receive an additional one time allowance to offset installation fees
• Current minimum speed requirements are 25 mbps download x 5 mbps upload speeds, preferably thorough broadband cable or fiber optic services (WiFi, Satellite, or DSL is not permitted.)

Additional Requirements:

A secure home office, located at your confirmed address of residence, free from background noise and other distractions
Candidates must reside in one of 47 states where we currently hire (all U.S. states with the exception of California, Alaska and Hawaii.)

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.