Anthem Careers as a Customer Care Representative

Job Responsibilities : Customer Care Representative I, II – Posted as Job Family

Salary : $14.62 – $21.93 an hour

Company : Anthem

Location : Temporarily remote US

Educational requirements : High School

Customer Care Representative

As a Customer Care Representative you will act as a trusted advisor and educator on health care related inquires. You will guide our customers to a better healthcare experience, working every day to make healthcare easy by the service you provide

Here’s what a typical day may look like:

From the moment you login, you’ll be focused on proactively resolving our members and/or providers questions and concerns using computer-based resources to find answers
You will guide members and providers with their healthcare needs by explaining benefits, solving claim concerns, helping find a doctor via telephone calls, online chats or e-mails.
You will partner internally to create a seamless experience for our customers and resolve potential issues.

Here’s what Anthem offers:

A career path with opportunity for growth

Qualifications

Required:

High school diploma and 1 year of experience in customer service.
Or any combination of education and experience, which would provide an equivalent background.
Ability to work from home with internet access and a quiet and private work space

Preferred:

A passion for serving others with the ability to be empathetic and the desire to go above and beyond to help resolve members questions at the first point of contact
A customer advocate willing to listen and find creative solutions to address and resolve customers questions, issues or concerns
A composed individual able to multi-task, navigating multiple computer applications and working efficiently while communicating and serving the customer

Apply Now

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