Job Responsibilities : Apple Support Tier 2 Business & Education Advisor
Salary : $40000 per year
Company : Apple
Location : Remote US
This position is located remotely from any location in the US. Key Qualifications Minimum of 6 months of Tier 1 Business & Education Advisor experience, since the completion of macOS Server training Deep knowledge and ability to troubleshoot and resolve issues on OS X, OS X Server, Airport, iApps, OS X Server, RAID, Xsan, and iOS devices Strong time management and multitasking abilities Passion for customer service and ownership of the customer experience including comprehensive issue resolution Able to effectively tailor communication and style to differing audiences Able to self manage and work independently in a fast-paced, constantly changing environment Thrives on a team where expertise is shared and feedback is welcomed Effective time management including ability to multi-task, organize, prioritize with consistent follow through and ability to deliver assigned work on time Able to research and grasp technical information across multiple tools while talking with customers Advanced judgment and structured problem solving methodologies Knowledge of macOS, iOS and iCloud technologies Knowledge of Mobile Device Management and deployment of Apple products in an enterprise environment Ability to work on assigned tasks with minimal oversight Description We expect everything from an Advisor that our customers do. As a T2 Business and Education Advisor, you’ll be supporting many of our popular products, from iPhones to iPads to MacBooks to desktop Macs. As an escalation point, you’ll be trusted expert for both Advisors and customers, providing extraordinary customer service, troubleshooting, and technical support.
You’ll make decisions in partnership with our customers to best serve their needs, at times escalating complex cases to Senior Specialists, providing detailed and relevant data to ensure a streamlined escalation. You’ll honor the commitments we make, ensuring customers are contacted in a timely manner, kept informed along each step. We’ll rely on you to listen to our customers and use your technical expertise, creativity, and passion to meet their needs, solving complex and unique issues — Doing so while reinforcing to them that behind our great products are amazing people. We believe our individual backgrounds, perspectives, and passions help us create the ideas that move all of us forward.
We’ll train you to be the best. This position comes with competitive pay, great benefits, eligibility to participate in our company stock plan, time off, an employee discount, and dedicated resources to support your ongoing growth and career development. Education & Experience Additional Requirements Flexibility to work between the hours of 6:00 a.m. Central and 9:00 p.m.
Central including weekends and holidays, with the possibility to flex up or down hours depending on business needs. If you are a Colorado resident, this is for you: At Apple, we see the whole you. We carefully consider a wide range of compensation factors, including your background and experience. These considerations can cause your compensation to vary.