Job Responsibilities : Apple Support College Program – University of North Carolina, Greensboro
Salary : $47000 per year
Company : Apple
Location : Remote US
Summary Posted: Yes Apple has always done things differently, including, customer support. We expect everything from an Advisor that our customers do and we want Apple to be a reflection of the world around us.
that has available internet infrastructure. You do not need to live in the city this is posted in to be considered. Key Qualifications Real passion for customer service and ownership of the customer experience, including comprehensive issue resolution Potential for tailoring communication and style to differing audiences Able to self-manage and work independently in a fast-paced, constantly changing environment Teamwork mentality with aptitude for sharing expertise and appreciating feedback Effective time management including ability to multi-task, organize and prioritize Ability to research and grasp technical information across multiple tools while talking with customers iOS, Smartphone, Tablet, PC or Mac experience Aptitude for acquiring skills in technical troubleshooting and an eagerness to learn while accepting new challenges Description As an Apple Support At Home Advisor, you’ll be supporting many of our popular products, from iPhones to iPads to MacBooks to desktop Macs. As our customers’ first point of contact, you’ll be the friendly voice of Apple, providing world class customer service, troubleshooting, and technical support.
2.7 GPA preferred Computer Science, Business, Engineering and Computer Information Systems majors are preferred Additional Requirements Availability to attend approximately six to nine weeks of required online training on a fixed schedule that may include weekends (training may be either 24 or 40 hours per week depending on hire date) Flexibility to work three, four hour shifts, on week days, between the hours of 4:00 p.m CST and 10:30 p.m. CST and one eight hour shift on Saturdays, including holidays, between the hours of 7:00 a.m and 10:30 p.m CST, with the possibility to flex up or down hours depending upon business needs Successful completion of a pre-employment assessment and background check Successfully complete initial training Minimum typing speed of 40 WPM while in conversation with customers