Asurion work from home Bilingual – English/French Service Advisor 2021

Job Responsibilities : Bilingual (English/French) Service Advisor – Work at Home

Salary : $14.25 an hour

Company : Asurion

Location : Remote Us

Educational requirements : High School

The Service Advisor will need to be able to work through a variety of issues with these service providers to ensure a high level of customer satisfaction. This role will involve a high degree of negotiating with service providers regarding authorizations, part ordering and procurement, as well as other compliance over-site tasks. Eligible candidates must be able to determine a course of action to be taken based on a combination of financial, customer satisfaction, and compliance guidelines.

To succeed, you must be able to navigate multiple software programs, windows applications, and use web-based search engines.
You need active listening skills to understand the issue and troubleshoot resolutions using the tools, resources, and procedures for our client.

You will be expected to resolve service delays that have exceeded standard time frames.

Identify and work with process owners to ensure that timelines are met and deliverables completed in a quality manner.
Other requirements:
High school diploma or GED
Strong verbal and written communication skills
Available to work Monday – Friday 10:00 AM – 7:00 PM
Able to attend each class of the 3-month training period (Monday-Friday 9:00 AM – 6:00 PM)

1+ years of customer service experience

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