Job Responsibilities : Customer Technical Support Representative
Salary : $16.77 – $18.66 an hour
Company : AT&T
Location : Temporarily remote US
We offer a competitive compensation package. Customer Technical Support Representatives start between $16.77 and $18.66 hourly, based on education and relevant work experience, and receive pay increases every 6-months.
As a Customer Technical Support Representative you’ll offer customized solutions, identify sales opportunities and provide service for millions of customers – one at a time.
What does it take to deliver best-in-class service and technology?
Excellent communication skills, professionalism and a desire to close the deal on sales.
You’ll handle customer service calls ranging from billing and payments to plan changes and upgrades.
While you offer solutions and resolve issues, you’ll work to transition each call to a sales opportunity; working to meet daily and monthly sales goals.
Your consultative approach to customers’ needs will deliver personalized recommendations of AT&T products and services.
What’s in it for you?
We’ll offer paid training that you’ll complete from home as well as resources to encourage your career growth.
To get you started, we’ll provide you everything you need to hit the ground running. If you choose to work from home, you’ll just need to visit us on site in Tulsa, OK on day one for instructions and to pick up your work materials (computer and phone). WFH employees will need to have reliable internet service already available in their home.
SPECIAL JOB REQUIREMENTS:
Specific job assignments may require day, evening, weekend or holiday hours. Overtime may be required
One-year customer service work experience preferred. Excellent communication and computer skills.