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Job Responsibilities : Customer Technical Support Representative

Salary : $16.77 – $18.66 an hour

Company : AT&T

Location : Temporarily remote US

As a Customer Technical Support Representative you’ll offer customized solutions, identify sales opportunities and provide service for millions of customers – one at a time. You’ll be a part of an award-winning team that passionately cares about customers, and your expert recommendations will help them get the most out of the technology they love.

What does it take to deliver best-in-class service and technology?

Excellent communication skills, professionalism and a desire to close the deal on sales.
You’ll handle customer service calls ranging from billing and payments to plan changes and upgrades.
While you offer solutions and resolve issues, you’ll work to transition each call to a sales opportunity; working to meet daily and monthly sales goals.
Your consultative approach to customers’ needs will deliver personalized recommendations of AT&T products and services.

Do you have prior customer service/sales experience or a college degree? If so, you may be eligible for higher pay.

You’ll also gain an amazing benefits package with medical/dental coverage, 401(k) plan, tuition reimbursement and paid time off. Rounding out these benefits and perks we also provide 50% employee discount on:

AT&T internet & fiber
AT&T phone (formerly U-verse Voice)
DIRECTV (including Free HBO & NFL Sunday Ticket) and U-verse TV

Career possibilities are limitless with AT&T.. If you’re 18 years or older, let’s talk.

TRAINING:

Classroom training
On-the-job training
On-line training

SPECIAL JOB REQUIREMENTS:

Specific job assignments may require day, evening, weekend or holiday hours. Overtime may be required
One-year customer service work experience preferred. Excellent communication and computer skills.

Apply Now

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