Job Responsibilities : Customer Care Agent, Large Product Fulfillment – REMOTE
Salary : $14 per hour
Company : Best Buy
Location : Remote US
Agents interact daily with retail stores, field support and external customers. Agents are expected to operate with a high degree of autonomy and decision making.
At Best Buy, we are obsessed with building long term relationships with our customers. Every team member should feel empowered to deliver a world-class and unique experience based on what each customer needs.
Researches and resolves delivery and installation issues for Home Theater and Appliance products and services such as damage, scheduling and other product issues/problems.
Partners with relevant business partners to resolve escalated situations and de-escalate high pressure situations.
Captures clear, concise, and timely records for all interactions and order modifications in their respective systems.
Provides feedback to leadership team and business partners to facilitate continuous improvement in operational effectiveness and the customer experience.