Job Responsibilities : Travel Agent (Call Center) Work from Home
Salary : $16 per hour
Company : AAA Club Alliance
Location : Remote US
Educational requirements : High School
AAA is a great place to work. We provide a stable working environment with challenging and exciting career opportunities. To the qualified candidate, we offer:
A competitive hourly rate depending upon experience plus commission, incentives and bonuses.
Comprehensive benefit package including, but not limited to: Nearly 4 weeks of Paid Time Off during the first year, 401(k) plan with a company match up to 7%, Health & Life Insurance, Tuition Reimbursement, and a complimentary AAA Premier Membership just to name a few
What you will be doing:
Serve Members/non-Members through telephone, email, and web chat channels by selling and servicing all domestic and international travel-related products. with a concentration on Diamond Elite and Preferred vendor products. Operates and is familiar with all ACA travel systems and applicable travel partner booking sites.
Complies with all ARC regulations and Club policies and procedures in the collection and handling of assets.
Answers and accurately processes incoming telephone calls, e-mails, and web chat sessions related to AAA travel while demonstrating a pleasant and professional manner in compliance with quality guidelines.
Participates as a user in testing of new systems/procedures. Mentor other Travel Contact Center Associates.
What you can provide us:
High School Diploma; A graduate of an accredited travel school preferred
Eighteen (18) months experience as a travel agent.
Be able to attend all training as required
Demonstrating a general knowledge of effective sales techniques; uncovering customer needs to relate benefits of product features; anticipating and handling objections; being able to close a sale.