Job Responsibilities : Tellecaller
Salary : 18000 – 26000 /- per month
Company : Genpact
Location : Noida, Uttar Pradesh
Working hours: 8 Hours
Education requirements : Bachelor’s Degree
Experience requirements : 0– 1 Year
Process Associate – Customer service–BFS014500
With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.
We are inviting applications for the role of PA, Customer Service
You should respond to customer queries and concerns
You should provide support for data collection to enable Recovery of the account for end user.
Maintain a deep understanding of client process and policies
Reproduce customer issues and call out product bugs
Provide excellent customer service to our customers
You should be responsible to demonstrate capacity for critical thinking and analysis.
You should be responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment
Qualifications we seek in you!
Any graduate degree or equivalent with an excellent academic record
Meaningful work experience
Excellent Interpersonal Skills
Relevant experience in a customer service role chat/email/voice
Effective probing skills and analyzing / understanding skills
Analytical skills with customer centric approach
Excellent proficiency with written English and with neutral English accent
You should be able to work on a flexible schedule (including weekend shift)