Call Center Jobs from Home Full Time Online Vacancy for Beginners

Job Responsibilities : Call Center Specialist – Remote – Full Time $20.00/hr

Salary : $18.50 an hour

Company : Community Health Center

Location : RemoteĀ 

Job Description:

– Accurately logging the client system query
– Raising an IT ticket and case number for IT to resolve
– Capturing the details of the query from the client that will enable IT to diagnose and resolve the query
– Driving and tracking the resolution of the ticket against the client and IT SLAs keeping in close contact with IT
– Keeping the client informed of status and progress to resolution

Act as the primary interface between the client and BSI for system queries by:

– Accurately logging the client system query
– Raising an IT ticket and case number for IT to resolve
– Capturing the details of the query from the client that will enable IT to diagnose and resolve the query
– Driving and tracking the resolution of the ticket against the client and IT SLAs keeping in close contact with IT
Keeping the client informed of status and progress to resolution

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