Job Responsibilities: Operating Effectiveness Advisor – Work from home
Salary: $20 per hour
Company: Cigna
Location: Remote us
The Process & Quality Improvement Lead Advisor will be aligned to support the US Medical organization under the alignment of Process Performance & Insights. This role requires the ability to dive deep into business processes to gain expertise, advising and leading complex projects, and the ability to design and build process models and controls. This includes the ability to influence key process owners leading teams in order to improve process accuracy through continuous improvement to meet business outcomes.
Job responsibilities include:
Ability to create process solutions based on data analysis and evidence of defective patterns found in data
Ability to handle multiple projects at once, and drive organizational process optimization based on quality drivers. This includes the evaluation of requirements, utilization, adoption, benefits and defects related to defect trends and analysis
Ability to quickly and precisely simulate process, determine and quickly escalate any barriers to process outcomes, provide measured results, and correlate results to desired outcomes
Identify, lead, and manage rapid process improvement efforts and conduct quantitative analysis of process effectiveness using both proven and new methods
Ability to navigate process simulation and understanding across multiple lines of business
Able to communicate very effectively and keep extremely detailed planning for multiple projects
Able to determine next steps and actions concisely and communicate in a way that drives clarity
Comfortable with statistics and visualizing findings and data in a consumable format
Identify and implement Best Practices
Assist in designing a program to build early intervention for process risk mitigation
Ability to present to peers and leadership clearly and concisely, creating presentations and summaries that provide value within the appropriate context
Qualifications:
Bachelor’s degree or higher strongly preferred or equivalent work experience required.
5+ years of experience working in the healthcare industry.
3+ years of experience in continuous improvement – preferably in a transactional environment.
1-2 years healthcare data experience and demonstrated understanding of health care and delivery systems processes
Proficiency in SharePoint, MS EXCEL and competency in MS Office and MS Visio, Blueworks, Minitab and other statistical toolsets
Understands and works within business process engineering competencies
Demonstrated knowledge of statistical process controls
Excellent writer, communicator and storyteller
Excellent communication, and interpersonal skills with the ability to influence stakeholders
Strong analytical skills with an ability to analyze processes and make recommendations for improvements
Familiar in Change Management techniques
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