Cigna Work from Home | Operating Effectiveness Advisor

Job responsibilities include:
Ability to design and update process models, based on evidence of defects and/or business direction, ensuring that process outcomes remain stable or optimized

Ability to create process solutions based on data analysis and evidence of defective patterns found in data

Ability to handle multiple projects at once, and drive organizational process optimization based on quality drivers. This includes the evaluation of requirements, utilization, adoption, benefits and defects related to defect trends and analysis

Ability to quickly and precisely simulate process, determine and quickly escalate any barriers to process outcomes, provide measured results, and correlate results to desired outcomes

Will drive process details of complex data, continuously learning the business themselves and understanding why and how data relationships drive business outcomes, and will continuously think of new ways to meet business outcomes using that knowledge

Identify, lead, and manage rapid process improvement efforts and conduct quantitative analysis of process effectiveness using both proven and new methods

Ability to navigate process simulation and understanding across multiple lines of business

Able to communicate very effectively and keep extremely detailed planning for multiple projects

Able to determine next steps and actions concisely and communicate in a way that drives clarity

Comfortable with statistics and visualizing findings and data in a consumable format

Identify and implement Best Practices

Assist in designing a program to build early intervention for process risk mitigation

Ability to present to peers and leadership clearly and concisely, creating presentations and summaries that provide value within appropriate context

Qualifications:
Bachelor’s degree or higher strongly preferred or equivalent work experience required.

5+ years of experience working in the healthcare industry.

3+ years of experience in continuous improvement – preferably in a transactional environment.

1-2 years healthcare data experience and demonstrated understanding of health care and delivery systems processes

Proficiency in SharePoint, MS EXCEL and competency in MS Office and MS Visio, Blueworks, Minitab and other statistical toolsets

Understands and works within business process engineering competencies

Demonstrated knowledge of statistical process controls

Excellent writer, communicator and storyteller

Excellent communication, and interpersonal skills with the ability to influence stakeholders

Strong analytical skills with an ability to analyze processes and make recommendations for improvements

Familiar in Change Management techniques

Proven collaboration capabilities and competencies with the ability to work well with others and establish working relationships, communicate effectively across the organization and at different levels, think and act strategically and influence key leader

Ability to successfully navigate and contribute in a highly matrix environment

Self-starter who thrives in a fast-paced, deadline driven, and dynamic environment

Able to work in high degree of ambiguity

Passionate learner and demonstrates a growth mindset in everything they do

Courageous and confident in an unstructured and ambiguous environment

This role is WAH/Flex which allows most work to be performed at home. Employees must be fully vaccinated if they choose to come onsite.

This position is not eligible to be performed in Colorado.