Cigna Work from Home | Operating Effectiveness Advisor

Job Responsibilities : Operating Effectiveness Advisor – Work from home Salary : $20 per hour Company : Cigna Location : Remote us

Remote Work from Home United States
The Process & Quality Improvement Lead Advisor will be aligned to support the US Medical organization under the alignment of Process Performance & Insights. This role requires the ability to dive deep into business processes to gain expertise advising and leading complex projects and the ability to design and build process models and controls. This includes the ability to influence key process owners leading teams in order to improve process accuracy through continuous improvement to meet business outcomes.
Provides expert content/professional leadership on complex Operating Effectiveness assignments/projects. Identifies and facilitates process design changes and executes process improvement initiatives. Leads and manages cross-functional process improvement projects. Updates project status to area leaders and business leadership. Analyzes and measures the effectiveness of existing business processes and develops sustainable repeatable and quantifiable business process improvements. Researches best business practices within and outside the organization to establish benchmark data. Recommends solutions and best practices. Collects and analyzes process data to initiate develop and recommend business practices and procedures that focus on enhanced safety increased productivity and reduced cost. Determines how new information technologies can support reengineering business processes. May specialize in one or more of the following (or similar) areas: benchmarking business process analysis and reengineering change management and measurement process-driven systems requirements. Exercises considerable creativity foresight and judgment in conceiving planning and delivering initiatives. Uses deep professional knowledge and acumen to advise functional leaders. Focuses on providing thought leadership within Operating Effectiveness but works on broader projects which require understanding of wider business. Recognized internally as a subject matter expert.

Job responsibilities include:
Ability to design and update process models based on evidence of defects and/or business direction ensuring that process outcomes remain stable or optimized
Ability to create process solutions based on data analysis and evidence of defective patterns found in data
Ability to handle multiple projects at once and drive organizational process optimization based on quality drivers. This includes the evaluation of requirements utilization adoption benefits and defects related to defect trends and analysis
Ability to quickly and precisely simulate process determine and quickly escalate any barriers to process outcomes provide measured results and correlate results to desired outcomes
Will drive process details of complex data continuously learning the business themselves and understanding why and how data relationships drive business outcomes and will continuously think of new ways to meet business outcomes using that knowledge
Identify lead and manage rapid process improvement efforts and conduct quantitative analysis of process effectiveness using both proven and new methods
Ability to navigate process simulation and understanding across multiple lines of business
Able to communicate very effectively and keep extremely detailed planning for multiple projects
Able to determine next steps and actions concisely and communicate in a way that drives clarity
Comfortable with statistics and visualizing findings and data in a consumable format
Identify and implement Best Practices
Assist in designing a program to build early intervention for process risk mitigation
Ability to present to peers and leadership clearly and concisely creating presentations and summaries that provide value within appropriate context

Bachelor’s degree or higher strongly preferred or equivalent work experience required.
5+ years of experience working in the healthcare industry.
3+ years of experience in continuous improvement – preferably in a transactional environment.
1-2 years healthcare data experience and demonstrated understanding of health care and delivery systems processes
Proficiency in SharePoint MS EXCEL and competency in MS Office and MS Visio Blueworks Minitab and other statistical toolsets
Understands and works within business process engineering competencies
Demonstrated knowledge of statistical process controls
Excellent writer communicator and storyteller
Excellent communication and interpersonal skills with the ability to influence stakeholders
Strong analytical skills with an ability to analyze processes and make recommendations for improvements
Familiar in Change Management techniques
Proven collaboration capabilities and competencies with the ability to work well with others and establish working relationships communicate effectively across the organization and at different levels think and act strategically and influence key leader
Ability to successfully navigate and contribute in a highly matrix environment
Self-starter who thrives in a fast-paced deadline driven and dynamic environment
Able to work in high degree of ambiguity
Passionate learner and demonstrates a growth mindset in everything they do
Courageous and confident in an unstructured and ambiguous environment
This role is WAH/Flex which allows most work to be performed at home. Employees must be fully vaccinated if they choose to come onsite.

This position is not eligible to be performed in Colorado.
About Cigna
Cigna Corporation exists to improve lives. We are a global health service company dedicated to improving the health well-being and peace of mind of those we serve. Together with colleagues around the world we aspire to transform health services making them more affordable and accessible to millions. Through our unmatched expertise bold action fresh ideas and an unwavering commitment to patient-centered care we are a force of health services innovation. When you work with us or one of our subsidiaries you’ll enjoy meaningful career experiences that enrich people’s lives. What difference will you make?
Qualified applicants will be considered without regard to race color age disability sex childbirth (including pregnancy) or related medical conditions including but not limited to lactation sexual orientation gender identity or expression veteran or military status religion national origin ancestry marital or familial status genetic information status with regard to public assistance citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process please email: [email protected] for support. Do not email [email protected] for an update on your application or to provide your resume as you will not receive a response.

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