Job Responsibilities : CE, 1 (Account Management) – Work From Home- CT, DE, DC, MA, ME, MD, NH, NJ, PA, VA, VT, WV
Salary : $63000 per year
Company : Comcast
Location : Remote Us
Educational requirements : High School
Responsible for providing support for our customers/communities to ensure a positive experience and that is in accordance with the Company’s service delivery strategy. Establishes and builds rapport while promoting effective relationships and upholding our commitment to the customer experience through our Operating Principles, Net Promoter System and quality behaviors.
Compensation based on experience and location
Effectively works to build a consultative relationship with the customer to create understanding and resolve all issues.
Sets clear expectations by providing accurate information and transparent communication.
Takes a consultative approach to finding custom solutions to customers’ needs. Resolves customer complaints/concerns through active listening, empathy, professionalism and problem solving.
Illustrates competencies of a technology enthusiast. Uses multiple tools and systems with ease (billing systems, knowledge base, technical tools etc.) to apply information to any customer interaction.
Improves customer satisfaction and maximize sales and retention opportunities using up-to-date knowledge of competitive environment, products and services.
Based on the customers wants and needs, acts as a product consultant, articulating appropriate product solutions, features and benefits.
Acts as a competitive expert to compare the benefits of Xfinity over the alternative solutions.
Demonstrates functional skill in communicating and explaining basic account information to the customer with focus on first-call resolution. Must be able to accurately calculate and communicate taxes, fees, onetime charges and/or recurring monthly fees.
High School Diploma / GED