Comcast Work from Home Jobs | Virtual Telesales Representative Post

Job Summary

Responsible for outbound telephone calls to residential or commercial customers to prospect leads/upgrading current customers, promote products and services, and closing all sales from new sales to sales to existing customers.

Job Description

Core Responsibilities

• Makes outbound calls to existing customers to sell products such as High-Speed Internet, CDV, or Video service as well as displays a strong focus on goal achievement and results.
• Generates prospective customers through cold calling and closes sales generated by cold calling by displaying excellent verbal and written skills.
• Qualifies and follows up with sales leads.
• Keeps up-to-date with industry knowledge, as well as the competitive posture of the Company. Maintains a thorough knowledge of Company products/services.
• Informs customers of new services available.
• Contacts customers to check the quality of services, discuss past due bills, or verify installation dates.
• Demonstrates strong influencing skills with customers, influencing them to purchase products and services.
• Manages customer interactions by resolving issues and managing communication.
• Regular, consistent, and punctual attendance. Must be able to work nights and weekends, variable schedule(s), and overtime as necessary.
• Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience – think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff – be enthusiastic learners, users, and advocates of our game-changing technology, products, and services, especially our digital tools and experiences.
• Win as a team – make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System-a way of working that brings more employee and customer feedback into the company – by joining huddles, making callbacks, and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what’s right for each other, our customers, investors, and our communities.

Education

High School Diploma / GED

Relevant Work Experience

0-2 Years

Salary:

Base Pay: $11.15

Total Target Compensation (Base Pay plus Targeted Commission): $16.34