Computer Engineer Jobs from Home in USA 2021 Apply Now

Job Responsibilities : IT Support Engineer

Salary : 120000 per year

Company : FloQast

Location : Remote u.

Responsibilities Include:

    • Provide hardware, software and network support for a blended macOS and Windows operating environment
    • Monitor corporate central ticketing system to ensure timely response and resolution of tech support issues within defined SLA in the IT Support framework
    • Install, make changes and diagnose computer software and hardware
    • Provision and manage access for all end-user IT applications
    • Manage employee onboarding and offboarding tasks. Work to continually improve and streamline the process
    • A hardware procurement and asset management
    • Participate in IT projects and work collaboratively with cross functional teams
    • Document internal procedures, recommend new solutions and ensure our processes are always improving
    • Work with users, vendors and management to help define needs to facilitate departmental business plans
    • Stay current with new and emerging technologies and paradigms

Required Qualifications:

    • Bachelor’s degree in the field of Information Technology, Computer Science and/or relevant industry certification and experience
    • 3-5 years of experience supporting end-user IT applications
    • Strong technical support experience building, deploying and troubleshooting computer systems, hardware, peripherals and software
    • Familiarity with the command line and administrative functions of Macs and Windows machines
    • Basic network administration and troubleshooting experience
    • Working knowledge of Atlassian, Google Workspace, JAMF, Office 365, Okta, Slack and Zoom
    • Experience using support ticket management systems such as Zendesk, JIRA Service Desk etc.
    • Excellent customer service, problem solving and analytical skills
    • Ability to work well under tight deadlines, respond to rapidly changing demands and fulfill efficient follow ups
    • Strong sense of ownership, critical thinking and urgency with great attention to details
    • Proficiency with Mac OSX, Windows and iOS computers/devices
    • Excellent oral and written communication skills

Preferred Qualifications:

    • 1-3 years experience working within an IT team in a hyper-growth environment or startup
    • Experience supporting remote workforce
    • Experience or participated in automation initiatives of employee onboarding and offboarding process a plus

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