Job Responsibilites : Bilingual Customer Service Representative (FT)

Salary : $17 an hour

Company : Concentrix.

Location : Remote US

Educational requirements : High School

Bilingual Customer Service Representative

At Concentrix, we choose to promote from within, with 95% of our leadership team starting their career as an Inbound Advisor. We are proud to be able to offer stable, career enriched opportunities.

Concentrix is a high-value global business services company. With more than 90,000 staff in 25 countries, we focus on customer engagement and all that supports it. We do so by partnering with clients to improve the customer experience and business outcomes. For information, recent news, and follow Concentrix on Twitter, Facebook, Linked In, Google+ and YouTube, visit www.concentrix.com.

Concentrix – A SYNNEX Corporation Company (NYSE: SNX) is an Equal Employment Opportunity employer M/F/D/V and is committed to the Quality Policy

We Drive Results… We Deliver Service Excellence… We Act With Integrity… We Are One Concentrix

Candidates must be Bilingual in English and Spanish to be qualified for this position.

Essential Functions/Core Responsibilities:

As a Bilingual Customer Service Advisor, you will be responsible for helping people every day with every call.

You will:

Answer inbound calls
Assist customers with navigation support, roadside assistance, and emergency calls.
Educate our members on the benefits of their products and services.
Greet and handle multiple types of calls from members, dealers, etc. in a friendly and professional manner
Listen attentively to customer needs and concerns; demonstrate empathy while maximizing the opportunity to build rapport with the customer
Maintain basic knowledge of client products and/or services
Participate in activities designed to improve customer satisfaction and business performance upsell subscriptions
Have the ability to simultaneously think, talk and type well in a high call volume environment

What We Offer:

$17.00 hourly with shift differentials
Full-time opportunities
Interactive training and supportive environment
Career pathing and advancement. Our business consists of many departments offering room to advance.
Medical, dental, and vision benefits, life insurance, and pension plan
Free parking and transit-accessible location
Group discounts and perks ranging from electronics to travel

Candidate Profile:

A high school diploma or GED is required, and you must be at least 18 years of age
6 months of customer service experience (e.g., retail, restaurant, and or call center experience) with at least one year’s experience with one employer preferred
Excellent communication and problem-solving skills required
Good writing and typing skills.
Must be available to work, Monday through Sunday, ANY 8-hour shift 24/7
Dependable and flexible to rotate shifts, as needed
Attend every day of the training
Job requirements may vary by country and will not contravene any local laws

Career Framework Role:

Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards, and procedures. Starter without sustained metric performance levels.

Disclaimer:

The above statements describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Language Requirements:

(Required)

Time Type:

Full time

About Concentrix.:

Here at Concentrix, we are striving to be great at customer and employee engagement.Our focus is on you.We are fanatical about our staff.We are here to bring a holistic approach to employee engagement and we wish to enable you with improved access and thus enhance the employee experience and job satisfaction.

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