Contact Tracer Jobs Remote

Position Title
Contact Investigator/Tracer

Option class

Open Date

Close Date

Open Until Filled

Requisition Number

Job Category

Position Type
Hourly Staff

Assignment details
The position will work between 20-40 hours per week and may require working non-standard hours (i.e. evenings and weekends).

Work Schedule
Work Schedule and Salary: Monday-Friday 8am-4:30pm and Weekend shifts may be required
Flexible work schedule: 20-40 hours per week @ $22/hour
Employment Length: Temporary Professional Expert
Location: This position will primarily work remotely however may occasionally work on campus based on department needs and district protocols.

Salary Schedule/Level
$22.00 per hour

Driving Required

Basic Function
Under the direction of the Covid Response Coordinator the CICT is responsible for healthcare outreach to SBCC students faculty and staff. CICTs will contact individuals to determine symptom history and other relevant health information; provide instructions for self-quarantine; and make appropriate referrals for testing clinical services and other essential support services. The position will require prioritization prompt action and attention to detail in documentation and data management as multiple investigations will be conducted simultaneously.

Distinguishing Characteristics
The position will require responding to COVID screening app notifications with rapid turnaround times for communication initiation and completion of cases. The position will require daily use of a computer telephone and access to a secure internet connection. The position may require both onsite and remote work activities while complying with all requirements for client confidentiality records and data security. The position may require working non-standard hours (i.e. evenings and weekends).
  • Initiate prompt communication with people exposed to COVID-19 through phone calls text email or other communication platforms as necessary.
  • Employ empathetic communication and interpersonal skills cultural competency/sensitivity tactful language and empathetic interviewing skills to build rapport and maintain trust with a diverse campus community from varying backgrounds.
  • Verify the contact’s identity during initial communications and prior to disclosing confidential information.
  • Assure confidentiality and carry out efforts to locate and communicate in a manner that preserves the confidentiality and privacy of all involved.
  • Notify contacts of their exposure to COVID-19 following a script to provide general COVID-19 health education information or referrals. Conduct notifications of exposure in a timely manner that maintains the confidentiality of the client and ensures the identity is not disclosed.
  • Obtain and document relevant information including class schedules building access or other information as needed to initiate case investigation and contact tracing.
  • Utilize a computer tablet and/or phone with appropriate access to required applications databases and/or web applications daily. Document pertinent information in COVID-19 contact tracing forms and data entry while adhering to protocols for completeness timeliness and accuracy.
  • Other duties as needed.
Required Qualifications:
  • Strong verbal and written communication skills including active listening and emotional intelligence.
  • Ability to interact in a non-judgmental manner with culturally diverse populations and persons experiencing a wide range of social conditions.
  • Assures confidentiality and carries out efforts to locate and communicate in a manner that preserves the confidentiality and privacy of all involved.

Education & Paid Experience
Education and Experience: Any combination equivalent to graduation from high school supplemented by college-level coursework and two years of public or private health agency physician’s office or volunteer health agency or other related experience involving frequent public contact.

Preferred Qualifications
Experience working in a health care environment is preferred but not required.

Special Licenses

Special Instructions to Applicants

Office environment.
Constant interruptions.

Physical Demands
Dexterity of hands and fingers to operate a computer keyboard.
Hearing and speaking to exchange information in person and on the telephone.
Sitting or standing for extended periods of time.
Seeing to read a variety of materials.
Bending at the waist kneeling or crouching to file materials.
Reaching overhead above the shoulders and horizontally.


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