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Job Responsibilities : Case Investigator

Company: Public Consulting Group

Location: Remote US

Educational requirements: High School


Case Investigators
Shall be responsible for initial outreach to individuals identified as being diagnosed with COVID-19. Case Investigators shall use PA-NEDSS, Verizon One Talk application, and the Contact Tracing Management System to communicate with individuals, obtain symptom and risk factor information, and provide instructions for isolation and other measures by the direction of the Department. Case Investigators shall obtain information regarding the close contacts of the diagnosed individuals while those individuals were infectious. Case Investigators shall share all information with designated Department personnel for follow-up activities. Case Investigators shall follow all scripts, policies and procedures, and applicable statutes and regulations provided by the Department, and shall comply with the Department training regarding confidentiality and the handling of personally identifiable information (“PII”), protected health information (“PHI”) and other sensitive information.
This position is full-time (5 days/week). Supervisors will be assigned a set schedule for 35 hours/week to ensure coverage between 8 is-8pm daily. The position is temporary and may end at any time depending on the demand.

Current Pennsylvania Resident is required


Case Investigators shall work in collaboration with designated Department leadership to coordinate outreach to individuals who have been diagnosed with COVID-19, provide information regarding isolation and containment to those individuals, and gather information regarding those individuals’ close contacts.

  • Case Investigators shall complete all aspects of the case investigation interview, including gathering information from individuals diagnosed with COVID-19 and, where necessary, escalating issues to appropriate resources by Department-approved procedures for follow-up.
  • Case Investigators shall collect and enter case information into the appropriate systems with completeness and accuracy at the time of the interview. Case Investigators shall not create separate files or databases outside of the appropriate IT systems as approved by the Department.
  • Case Investigators shall maintain daily contact with the Department regarding completed outreaches and any escalations noted.
  • Case Investigators shall work collaboratively with Contact Tracers and Social Support Coordinators through an integrated workflow across multiple systems.
  • Case Investigators shall complete a PA-NEDSS authorization form that requires approvals of the Department’s Bureau of Community Health Systems and the Bureau of Epidemiology

Current Pennsylvania Resident is required


Minimum Qualifications:
  • Must have a quiet, distraction-free work environment without any conflicting responsibilities during your scheduled work shift. This position could move to on-site call centers at a later date.
  • Must have access to good/reliable and secure WiFi. Internet connection must be capable of speeds of 2Mbps upload and 4Mbps download

  • High School Diploma or equivalent required.
  • Must have good interpersonal skills.
  • Ability to organize and prioritize tasks.
  • Health-related professional experience is a plus.
  • Supervisory experience is a plus

Current Pennsylvania Resident is required

EEO Statement:

Public Consulting Group is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, protected veteran status, or status as a qualified individual with a disability. VEVRAA Federal Contractor.

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