Customer Engagement Specialist – Americas

• • Be part a team of CE Specialists in delivering a 6-Star experience that results in Kraken Evangelists
  • Depending on the specific group you are working with, your daily duties will include processing client applications and responding to requests regarding trading (explaining margin, answering questions about order execution), digital asset transfers (looking at block explorers, answering questions about bitcoin transactions) and other general questions or troubleshooting activities
  • Strive to make your work as efficient as possible by improving or creating processes, automating as much of your work as possible
  • Meet or exceed KPIs in the service group for which you’re a part of in order to advance the client experience

Requirements

• • This is a fully remote role requiring English fluency
  • You must be willing to work evenings and weekends (rotationally)
  • Motivated by Kraken’s mission and creating a seamless support experience for our global client base
  • Crypto trading experience, preferably on multiple platforms
  • Security and privacy focused
  • Fantastic communication skills in order to operate globally across multiple departments and stakeholders
  • Ability to multi-task and to handle high volumes of requests, all while creating a 6-Star experience for our clients