Job Responsibilities : Customer Service and Sales Representative (Remote)
Salary : $14 – $16 an hour
Company : VIPdesk Connect
Location : Remote US
What You’ll Do
- With positive energy, represent Angi—the nation’s largest online home improvement marketplace—and assist homeowners to find service professionals for their maintenance, repair, and improvement projects.
- Assist customers via phone to purchase home improvement services, answer questions about current or previous sales requests, transfer customers to service providers, and facilitate refunds.
- Take ownership of customer issues and follow through to solve problems while exercising sound judgment, focusing on achieving a resolution that exceeds customer expectations.
- Convey knowledge, authenticity, and a commitment to excellent customer service.
Other Duties and Responsibilities Include, but are not limited to:
- Utilize proactive upselling and cross-selling techniques to increase customer experience and convert inquiries into firm referrals
- Retains and conveys thorough knowledge and benefits of client’s service offerings
- Applies policies and high-quality customer service guidelines
- Accurately documents customer interactions
What We’re Looking For
- High-school diploma or equivalent
- 2+ years of customer service experience
- Desire to meet and exceed sales goals and thrive in a performance-based environment
- Polite, friendly, warm, and courteous phone demeanor
- Confidence in asking questions and guiding conversations to resolve customer requests
- Excellent verbal and written communication skills
- Six months of inbound sales experience with upselling
- Previous experience in a fast-paced call environment is a plus
- Previous remote experience a plus
- Knowledge of basic home repair services
Click Here : Apply Now