Customer Service – Call Centre Jobs from Home for fresher

FedEx Express Canada has open full-time Customer Service Call Center positions in our Richmond location.

Our people are the foundation of our success. The differentiator in the employment relationship we value with our employees is our open, fair, and respectful people practices and our positive work environment.Position Summary:
To guarantee a positive customer experience to all customers with both FedEx Express and FedEx Ground services on an international and domestic scope. The incumbent will identify customer needs and provide the best solution. In addition, they will also be responsible for promoting continued sales and generating potential incremental revenue wherever possible as it relates to both Express and Ground services. Maybe the primary contact for all written responses to Contact Us website inquiries and requests for written apologies.

Required Knowledge, Skills, and Abilities:
High School diploma/GED educational equivalent.
Must be able to achieve minimum threshold on mandatory testing and training; able to operate in a PC Windows environment.
Written grammar and proficiency: must be able to achieve a minimum threshold
Good organization and interpersonal skills as well as verbal communication skills
Demonstrated ability to handle stress and work in a highly pressured, monitored, and changing work environment
Willingness to be flexible and work different schedules and holidays based on business needs.

****CUSTOMER SERVICE POSITION STARTS September 16th, 2021 ****

Must be available to attend class from Monday to Friday approximately 7:00 am to 3:00 pm PST for
14 consecutive days: Friday, Sep 17- Friday, Oct 8, 2021
8 consecutive days: Monday, Nov 1- Wednesday, Nov 10, 2021
4 consecutive days: Tuesday, Dec 7 – Friday, Dec 10, 2021, ****

ADDRESS: Must be prepared to work in the office at 6011 Westminster Highway, Richmond as needed. Training and initial work location will be remote.

HOURS DETAILS: Shift times following training will be available between 7 am – 9 pm, Monday – Friday, and candidates must be available for the full window.

WAGE: $18.25/ hour

Total Rewards Package:
FedEx delivers a comprehensive total rewards program with a full spectrum of benefits to meet your diverse needs:
Benefit plans: medical, health, dental, orthodontics, vision, etc.
Pension plan
Education assistance/tuition reimbursement
Community involvement: Canadian Blood services; Disaster Readiness, Relief and Recovery
Diversity
Vacation
Discounts: travel & entertainment, health &lifestyle, home & auto and electronics
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