Job Responsibilities : Customer service
Salary : 15000-25000 per month
Company : Firstsource Healthcare
Location : Remote Work – Bengaluru
Working hours: 8 Hours
Education requirements : 12th
Experience requirements : Fresher
Job Overview: A CSA/Sr.CSA in this role deals with making outbound/Inbound calls to customer for various process related tasks. The associate provides appropriate solutions to the customer while providing a high level of customer service and accurate information.
Key Roles and Responsibilities:
1. Production, Quality
2. Shift and Schedule adherence 3. Process Knowledge
Key Performance Indicators: 1. Agents should know both English and a minimum of one regional language – Bengali, Kannada, Telugu, Tamil, Hindi, Marathi/Gujarati & Assamese 2. Agents should have 15 word/minute typing speed with 85% accuracy 3. Should read and write in English 4. Ready to work in any shifts 5. Exceptional phone manner 6. Patient centric and Excellent interpersonal and communication skills 7. Knowledge of medical terminology is a plus · 8. Ability to apply knowledge of CC procedures and carry out tasks accordingly. 9. Be a self-starter with attention to detail. 10. Must be flexible, organized, and function well under pressure. 11. Log in hours to be completed adhering to the break schedules & being punctual. 12. Documentation for all the calls 13. Quality & AHT to be maintained as per process requirement. 14. Always be updated with the Process knowledge.
QualificationsQualification & Experience
➢ Minimum Eligibility HSC Pass certificate
➢ Age: 18 to 40 years of age
Work from home/ Work From Office
Hiring for fresher and Experienced
Agents should know both English and a minimum of one regional language – Bengali, Kannada, Telugu, Tamil, Hindi, Marathi/Gujarati & Assamese.