Job Responsibilities : Secure Remote Worker – Customer Support Representative
Salary : $15 per hour
Company : AUXILLIUM LLC
Location : Remote
Educational requirements : High School
- Provide customer support for products and services.
- Troubleshoot and resolve issues with product installation, general troubleshooting, and application assistance over the phone or by email.
- Create and maintain tips and tricks solutions for online database and website.
- Create and document customer contact history in the Client system.
- Follow up to ensure resolution and customer satisfaction in certain situations.
- Promote products and services.
Required Knowledge, Skills & Abilities:
- 6 months experience in a customer focused position.
- Knowledge of technical support, application support, or gaming.
- Technical proficiency with computers/mobile devices, software & iOS.
- Excellent critical thinking skills, problem solving and strategic thinking abilities.
- Working knowledge of mobile applications and/or gaming and support devices.
Work at Home Requirements:
NOTE: The device must be a permanently installed computer (no laptops, Chromebooks or mobile devices).
- Through our Bring Your Own Device & Internet Program, you will be required to meet our equipment and connectivity requirements in advance of your training start date. This includes:
- Operating System: Windows 10 Professional, Processor: Intel, Memory 8GB, Hard Drive 256 SSD, Antivirus Protection: Windows Defender and Windows Firewall are recommended, USB Port for wired USB headset, at least 1 monitor supporting 1024×786, dual monitors recommended.
- Current minimum speed requirements are 30 mbps download x 5 mbps upload speeds, preferably through broadband cable or fiber optic services.
- Orientation and the first week of training will be in person at our contact center located in La Junta, CO. Applicants must be able and willing to commute for this weeklong training.
- This is a secure work from home position. You must reside in the Pueblo area to apply for the position.
High School or Equivalent preferred.
Customer service & Medical experience desired.
Must reside in the Pueblo area.
Ability to accurately type 4,200 keystrokes per hour.
Ability to complete core skill assessment with an industry standard rating
Auxillium and all training classes are located in La Junta, Colorado, United States
Secure Remote Worker must reside in the Pueblo area
90-day Probationary period
Work from home
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