Customer Service Jobs from Home Apply Now

Job Responsibilities : Fraud Customer Service Representative – Onsite Fargo, ND

Salary : $34000 per year

Company : U.S. Bank

Location : Fargo, ND US

Educational requirements : High School

Job Description

We are seeking individuals who are dedicated to providing exceptional customer service to our customers. Our Inbound Fraud department is the central unit that receives inbound calls from credit, debit, and corporate/government card customers related to suspicious and unauthorized activities
Responsibilities include:

Answering incoming calls and providing high quality support to our credit and debit card customers over the phones
Performing a variety of tasks to prevent financial loss by blocking or placing security holds on accounts, placing lost/stolen statuses on debit and credit accounts and forwarding fraud and dispute information to the appropriate parties
Initiating fraud claims and providing information on existing fraud and dispute claims
Partnering with multiple departments to service fraud and dispute issues
Documenting fraud alerts, building case files, and escalating fraud alerts to appropriate group
Basic Qualifications

High school diploma or equivalent
One to two years of customer service experience
One to two years of experience using a computer, especially Microsoft Office applications

Preferred Skills/Experience

Some knowledge of consumer, debit, and corporate/government card products
Ability to identify and interpret data and resolve exceptions
Ability to work with unwritten but generally understood instructions; relying on precedents when available or applicable
Strong verbal and written communication skills
Strong problem-solving and negotiation skills as well as the ability to handle difficult customer calls
Proficient computer skills, especially Microsoft Office applications

Apply Now

Leave a Comment