Job Responsibilities : Customer Support Phone Specialist (Remote, USA)
Salary : $16 per hour
Company : Olo
Location : Remote US
Olo’s Support platform is available 7 days a week 7:00am-12:00am EST, but the primary shift time for this role will be 9-6pm EST Monday-Friday.
This is a full-time position reporting to the Senior Customer Support Team Lead. You can work remotely from anywhere in the U.S. or at Olo’s headquarters in NYC on the 82nd floor of One World Trade Center.
What You’ll Do
Provide phone support to our customers and their franchisees during all phases of the Olo lifecycle as they adopt, use and manage Olo’s products.
Liaise between the customer and Customer Success team to provide clear and accurate troubleshooting solutions through telephone, or occasionally our support management system or Zendesk, and diagnose, research, document, and resolve escalated issues.
Coordinate with Customer Success team to help draft and edit both internal and customer-facing documentation, including multimedia tutorials and webinars, with a goal to eliminate tickets and address customer questions without escalation.