Customer Service Remote Jobs Customer Service Representative

Key Responsibilities:

· Performing in-bound and outbound customer service support, via phone, email and/or chat

· Respond to Customer inquiries within the set departmental staffing and time parameters

· Follow established and documented policies and standard operating procedures, such as completing checklist, escalation request, and documenting account records

· Demonstrate ownership in all facets of both customer and support group interactions

· Provide quality satisfaction and accuracy in both responses and documentation in all customer and client service inquires

Required Qualifications:

· High School diploma or GED equivalent required

· Minimum 1 year customer service/Help Desk experience preferred

· Fluent in English and Spanish

· Inbound call center experience a plus.

Additional Minimum Qualifications:

· Previous professional email correspondence experience strongly desired

· Must be able to speak, write and read English clearly, professionally, and fluently

· Must be able to type a minimum of 20 WPM

· Basic computer knowledge and comfortable navigating a Windows based operating system