Customer Service Remote Jobs for Freshers- Virtual Channel Sales 2021 Apply Now

Job Responsibilities : Customer Experience Assistant, Virtual Channel Sales

Salary : $20 per hour

Company : Brilliant Earth

Location : Remote us

Customer Experience Assistant, Virtual Channel Sales

Our Customer Experience Sales Assistants provide an exceptional experience for every Brilliant Earth customer. As a Customer Experience Sales Assistant, you will guide the customer through the life of the sale through our engaging sales platforms: in-person and virtual appointments, phones, or live-chat! These team members assist our customers in finding their best jewelry match from our luxury product line. By meeting and exceeding sales targets in a fast-paced environment, this team creates personalized experiences while sharing the happiest moments of our customers’ lives. Curious about a day- in- the- life? Learn more on our blog here or learn about Oval Diamonds from Kelly, our SF Customer Experience Manager, here!

What you’ll do:

  • Guide customers to purchase via in-person and virtual appointments, creating memorable and personalized experiences for each customer.
  • Manage a high volume of incoming sales leads to attain individual and team goals and revenue targets.
  • Proactively respond to online customer inquiries and provide sales assistance through live chats, and phone calls while focusing on a luxury customer experience, reflective of our high-quality product.
  • Review customer feedback surveys and online reviews, working with your leaders to continuously improve the customer experience and your sales performance.
  • Utilize sales strategies and forward-thinking problem-solving techniques to assist and guide customers through multiple purchasing decisions, such as ring settings selections and diamond options.
  • Develop and demonstrate product knowledge as it pertains to our diamonds, gemstones, and fine jewelry.
  • Use our ERP system to manage your tasks and communicate cross-functionally.
  • Act as a brand advocate, sharing our mission of creating a more sustainable, transparent, and compassionate jewelry industry.

What You Have:

  • A passion for the customer.
    You don’t just like to help – you go above and beyond to provide the best possible experience to each customer that comes through the door.

  • A drive to exceed goals.
    You love a good challenge! You’re a self-proclaimed “over-achiever” on a mission to exceed your sales targets.

  • It’s all in the details.
    When it comes to our customer’s biggest moments, you know it’s the little things that count the most. You have a passion for process and a keen eye for detail in a fast-moving work environment.

  • Communication is Key.
    You have a way with words. Whether you’re interacting with a customer or teammate in person, via email, or by chat, you’re clear and concise.

  • Master of Collaboration.
    You’re a team player. You believe that in order to transform the jewelry industry, we all have to work together!

Bonus Points if You Have:

  • A bachelor’s degree or equivalent preferred
  • Experience with an ERP or CRM system
  • A passion for socially and environmentally responsible organizations and products

Click Here : Apply Now