Customer Service Representative Jobs after High School 2021 Apply Now

Job Description:

The role:

As a Customer Service Representative, you’ll bring your expertise to deliver exceptional service and solutions to customers through inbound calls in a high-energy environment. You will get to work with leading technologies and systems while having a dedicated team of leaders and peers to support you.

 

This is the job for you if:

• You excel at handling customer inquiries of varying types
• You are an active listener and can leverage probing question skills
• You have a proven track record for hitting sales targets
• You can manage and overcome objections for subscribers’ cancellation and suspend requests to assist in reducing churn
• You bring an enthusiastic personality

 

What we offer:

• Competitive pay rate: $15.00/hr
• A set schedule of 12pm-2am PST
• All technical equipment needed to be successful to work remotely
• Medical, dental and vision benefits
• Paid training & PTO
• Advancement opportunities – 80% of our frontline leaders have been promoted from within
• Additional pay incentives as well as monthly rewards & recognition programs
• Employee Discounts
• EAP & Health and Wellness programs including a personal trainer dedicated to Sutherland

Qualifications:

• Excellent verbal and written communication skills and are a strong multitasker
• Driven by solving problems and meeting goals
• Familiar with Microsoft Office tools
• Experience in customer service and sales
• High school diploma or equivalent

 

Requirements to work from home:

• A quiet and distraction-free, secure place to work.
• Excellent Internet connectivity:
  • Internet access speeds of 2 Mbps upload and 10 Mbps download – the faster the better!
  • In-house network, and a hard-wired Internet connection capable of continuously supporting outstanding call quality and high-speed response rates.
  • Wireless and/or satellite Internet Service Providers are not compatible with our systems.
• A Smartphone (iOS or Android), 4 years old or newer, in which you will be able and willing to download our app that will be leveraged for company communications.