Customer Service Representative Jobs in California

Job Responsibilites : Customer Service Representative

Salary : $19 an hour

Company : DHL

Location : Tracy, CA 95304 US

Educational requirements : High School

Customer Service Rep (CSR)

Shift: 2nd

Days: Must work Sat and Sun (We-Su)(Th-M)(Fr-Tu)

Days off: Flexible upon offer

Hours: 230p-11p

Pay: 19.00

Role Purpose:

Process orders and prepare correspondence to fulfill customer needs. Responsible for providing product, service, and transit information to the customer and act as a liaison to facilitate issue resolution.

Key Accountabilities:

  • Resolve product or service problems: clarify the customer’s complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution.
  • Maintain customer records and update account information.
  • Maintain financial accounts by processing customer adjustments.
  • Prepare product or service reports by collecting and analyzing customer information. Assist with order and product management.

Required Education and Experience:

  • High School Diploma or Equivalent
  • 0-12 months of system, data entry or reporting experience
  • 0-12 months of warehouse experience, preferred

Our Organization is an equal opportunity employer.

1700 East Pescadero Ave, Tracy, California, 95304, United States of America

Click Here : Apply Now