Job Responsibilities : Inbound Customer Service Representative – PM Shifts (Remote Option)
Salary : $16 an hour
Company : Discover
Location : Remote US
We know you’re going to love it here! Discover has an outstanding culture and the employee experience is fantastic! Check out all the reasons to apply:
W e’ve got you covered with a variety of start dates and shifts .
You’ll notice we post all jobs in Eastern Time zone , but here’s what it means in your local time:
(D E & O H ) Available START times between 11:30am- 2:00pm EST
( IL ) Available START times between 10:30am -1:00pm CST
(U T & AZ ) Available START times between 9 : 30am-12:00pm MST
Note: All Shifts are Monday- Friday with weekends as assigned
Your recruiter will help you find the best shift for your lifestyle!
Education Assistance: fully paid Bachelors and tuition assistance & reimbursement options
401K with company match and fixed contribution
Employee Stock Purchase Plan
What You Will Do
Working from home, you will need a quiet workspace so you can focus on our customers. You’ll also need a minimum of 5 MBPS up/download speed from your internet provider.
You’ll spend the majority of your shift talking with our customers, listening to their concerns, and providing the best solutions. You’ll be a master problem solver! You might interact with customers on the phone, in a chat session, or responding to emails.
We’ll provide you with all the equipment you need! Monitors, computer, keyboard, mouse, headset, and an amazing new hire training experience . You’ll also have the best coaches to help you deliver the best service!
Qualifications You Will Need to Succeed
The Basics :
Be reliab le! We need you here to take care of our customers. Be committed to working your schedule.
Enjoy helping others. You will be busy, taking call after call, assisting our customers.
We are always looking for ways to make things better for our employees and customers- that means you will experience change, sometimes at a fast pace.
Positive energy, strong communication, ability to focus on the issue and not take things personally. Let your personality shine.
We want you to succeed! That means you will receive coaching and feedback. Be open and willing to try new things.
Bonus Points if you have :
1+ years of experience in related field
Benefits you might not have expected
Employee Assistance Program Counselors