Customer Success Job Customer Success Specialist

Minimum of 2 years customer service experience

• Excellent written and verbal communication skills including a professional, courteous, and patient demeanor with all customers
• Must be able to communicate professionally and effectively with senior managers in the organization
• Ability to foster positive relationships with team members, managers, and internal departments
• Be open to using unconventional problem-solving skills, “thinking outside of the box”
• About the hiring group

Our Customer Success team provides bar-raising support by answering customer questions, providing assistance for customers in need and offering problem-solving resolutions. We are detailed and efficient, making sure customers feel comfortable with their past and future purchases.

Job responsibilities

• Respond promptly and professionally to incoming emails from customers asking for information on our products and services or those who require non-technical assistance
• Proactively reach out to customers who have had a less than satisfactory experience, whether with a previous representative or the product
• Provide exceptional written and verbal customer service for highly escalated challenges with care and commitment to improve our customers’ overall satisfaction with Blink
• Resolve customer complaints to turn around the experiencing while offering white glove touch
• This position requires you handle various contacts types including email, inbound and outbound voice calls with our customers and responding to social media posts from distressed customers
• Answering questions submitted to our authorized retailer websites
• Work closely with our Sales & Marketing teams for new product announcements, information and public facing documentation