Customer Success Job Customer Success Specialist

Job Responsibilities : Customer Success Specialist

Salary : $21 per hour

Company : Services LLC

Location : Remote

Minimum of 2 years customer service experience

  • Excellent written and verbal communication skills including a professional, courteous, and patient demeanor with all customers
  • Must be able to communicate professionally and effectively with senior managers in the organization
  • Ability to foster positive relationships with team members, managers, and internal departments
  • Be open to using unconventional problem-solving skills, “thinking outside of the box”
  • About the hiring group

Our Customer Success team provides bar-raising support by answering customer questions, providing assistance for customers in need and offering problem-solving resolutions. We are detailed and efficient, making sure customers feel comfortable with their past and future purchases.

Job responsibilities

  • Respond promptly and professionally to incoming emails from customers asking for information on our products and services or those who require non-technical assistance
  • Proactively reach out to customers who have had a less than satisfactory experience, whether with a previous representative or the product
  • Provide exceptional written and verbal customer service for highly escalated challenges with care and commitment to improve our customers’ overall satisfaction with Blink
  • Resolve customer complaints to turn around the experiencing while offering white glove touch
  • This position requires you handle various contacts types including email, inbound and outbound voice calls with our customers and responding to social media posts from distressed customers
  • Answering questions submitted to our authorized retailer websites
  • Work closely with our Sales & Marketing teams for new product announcements, information and public facing documentation

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