Customer Support Technician Jobs Work From Home for Freshers 2021 Apply Now

Why will you enjoy this role?

You will be a great fit for this role if you love helping people, working out problems, streamlining processes and task-based work.

If you are self-motivated, have a thirst for knowledge, and a passion for improving customer experience, we’d love to hear from you!

What will make you successful in the first 6-12 months?

• You’ll learn all about Project Ares. (i.e. features, scenarios, walkthroughs, best practices).
• You’ll meet your teammates; learn how we communicate and collaborate remotely.
• You’ll learn how to on-board new customers and support common issues.
• You’ll learn the ins and outs of Salesforce for case management and be comfortable making configuration changes to support processes.

Skills and Qualifications:

• Experience troubleshooting and deducing customer issues
• Enjoyment talking to and helping customers via email and phone
• Find fulfillment in providing solutions
• Ability to adapt quickly to changing priorities and customer needs
• Possess clear, professional, and informative communication skills
• Strong ability to work independently
• Remote experience or an ability to be self-sufficient and autonomous to meet goals in a remote setting
• Technical background with SaaS products and services
• Can independently troubleshoot, utilize a knowledge base, and further investigate to fix a problem
• A strong focus on organization and attention to detail
• Interest in learning and challenging yourself every day
• A desire to improve processes and services
• 2+ years in an IT or customer support position within a SaaS company
• Proficiency in Microsoft Office applications
• Experience with CRMs, preferably Salesforce
• Experience managing a customer knowledge base
• Experience with 3rd party integrations
• Background in cyber security is a plus
• AS in Computer Science or related field is a plus
• Familiarity with HTML / CSS
• Understanding of Linux and Windows OS
• Understanding of customer support ticket lifecycle

What is your responsibility?

• Work 100% remotely to cover the Pacific Time Zone (8 am-5 pm PT)
  • The standard shift will be within the Pacific time zone business hours, but applicants should have flexibility to support outside of these hours on an as needed basis.
• Effectively log and resolve issues for our customers through our service desk (primary channel), email, chat, and phone
• Collaborate with other team members and engineering to identify and assess customer needs to drive success and achieve resolutions
• Build sustainable relationships of trust through open and interactive communication
• Provide thorough, personalized solutions and alternatives to customer issues and follow up to ensure resolution and success
• Keep records of customer interactions and expand our knowledge base after a case has been resolved for future efficiency
• Monitor and maintain an up-to-date and accurate service desk for the tracking of customer issues and requests
• Provide statuses of tickets to sustain a cohesive relationship between the customer and the team
• Show composure and flexibility as customer base and case volume evolve and increase
• Report and track product bugs and incidents
• Advocate for customer needs
• Other duties as assigned

https://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf

All Circadence employees are expected to actively support diversity on their teams, and in the Company.

This is a remote position.