Customer Support Technician Jobs Work From Home for Freshers 2021 Apply Now

Job Responsibilities : Customer Support Technician I

Salary : $50,000 – $60,000 a year

Company : Circadence Corporation

Location : Remote us

Why will you enjoy this role?

You will be a great fit for this role if you love helping people, working out problems, streamlining processes and task-based work.

If you are self-motivated, have a thirst for knowledge, and a passion for improving customer experience, we’d love to hear from you!

What will make you successful in the first 6-12 months?

  • You’ll learn all about Project Ares. (i.e. features, scenarios, walkthroughs, best practices).
  • You’ll meet your teammates; learn how we communicate and collaborate remotely.
  • You’ll learn how to on-board new customers and support common issues.
  • You’ll learn the ins and outs of Salesforce for case management and be comfortable making configuration changes to support processes.

Skills and Qualifications:

  • Experience troubleshooting and deducing customer issues
  • Enjoyment talking to and helping customers via email and phone
  • Find fulfillment in providing solutions
  • Ability to adapt quickly to changing priorities and customer needs
  • Possess clear, professional, and informative communication skills
  • Strong ability to work independently
  • Remote experience or an ability to be self-sufficient and autonomous to meet goals in a remote setting
  • Technical background with SaaS products and services
  • Can independently troubleshoot, utilize a knowledge base, and further investigate to fix a problem
  • A strong focus on organization and attention to detail
  • Interest in learning and challenging yourself every day
  • A desire to improve processes and services
  • 2+ years in an IT or customer support position within a SaaS company
  • Proficiency in Microsoft Office applications
  • Experience with CRMs, preferably Salesforce
  • Experience managing a customer knowledge base
  • Experience with 3rd party integrations
  • Background in cyber security is a plus
  • AS in Computer Science or related field is a plus
  • Familiarity with HTML / CSS
  • Understanding of Linux and Windows OS
  • Understanding of customer support ticket lifecycle

What is your responsibility?

  • Work 100% remotely to cover the Pacific Time Zone (8 am-5 pm PT)
    • The standard shift will be within the Pacific time zone business hours, but applicants should have flexibility to support outside of these hours on an as needed basis.
  • Effectively log and resolve issues for our customers through our service desk (primary channel), email, chat, and phone
  • Collaborate with other team members and engineering to identify and assess customer needs to drive success and achieve resolutions
  • Build sustainable relationships of trust through open and interactive communication
  • Provide thorough, personalized solutions and alternatives to customer issues and follow up to ensure resolution and success
  • Keep records of customer interactions and expand our knowledge base after a case has been resolved for future efficiency
  • Monitor and maintain an up-to-date and accurate service desk for the tracking of customer issues and requests
  • Provide statuses of tickets to sustain a cohesive relationship between the customer and the team
  • Show composure and flexibility as customer base and case volume evolve and increase
  • Report and track product bugs and incidents
  • Advocate for customer needs
  • Other duties as assigned

All Circadence employees are expected to actively support diversity on their teams, and in the Company.

This is a remote position.

Click Here : Apply Now