CVS Health Jobs Remote for Associate Account Manager 2021

Job Responsibilities : Associate Account Manager

Salary : $72000 per year

Company : CVS Health

Location : Remote US

Educational requirements : High School

Required Qualifications
Develops and executes customer product/plan administration: Meets with customers at least quarterly to discuss service levels and expectations, share process improvements, discuss operation of plans, identify gaps in service levels, determine root causes and develop solutions

• Identifies customer specific service issues, identifies solutions and leads resolution of issues working with other areas to implement

• Responds to customers’ requests for claim analysis, plan design changes, and benefit questions and clarifications

• Collaborates with account management team to achieve growth/renewal objectives; assists in preparation and delivery of renewal packages

• Supports all plan administration activities, including installation, plan set-up, eligibility, billing and drafting by working proactively with support areas

• Manages open enrollment activities

• Promotes Navigator usage and implements strategies to increase usage for products

Preferred Qualifications
Customer service, DG and Sale Force experience preferred but not necessary

Education
High School Graduate, some college preferred but not necessary

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