CVS Health Remote Jobs | Kidney Care Customer Support for Freshers

Job Responsibilities : Kidney Care Customer Support Salary : $21 per hour Company : CVS Health Location : Remote US Educational requirements : High School

CVS Kidney Care a new CVS Health company has been launched as part of the company’s portfolio of initiatives to transform health care and make a real difference in the lives of people impacted by chronic kidney disease. At CVS Kidney Care we put the patient at the heart of everything we do. We are based on a culture of courage that rewards innovative thinking and bold action; we seek people who are ready for an entrepreneurial environment where ownership is empowered at all levels ambiguity is actively embraced in order to accelerate innovation and where all colleagues are committed to act as one team in service to our goals.

If you have a customer-first mindset a passion helping others and desire the opportunity to have a meaningful impact on the people we serve CVS Kidney Care might just be the next best step in your career. We are currently hiring for Customer Care Support individuals to provide direction and guidance to those interesting in learning more and/or inquiring about Kidney Care Chronic Kidney Disease modality educations and more.

In this role you will be

  • Answering calls from various sources asking about CKD Dialysis options (in center and home) education material and partnerships with CVS Kidney care to name a few.
  • Be responsible to perform administrative duties in support of our CKD/ESRD program that will ensure members nephrologists and nursing staff are getting all the necessary information they need to ensure quality care and engagement takes place. These tasks include but are not limited too
  • Initial outreach to member to introduce our program
  • Responsible for identification of members through the use of Care Mgmt ID Files
  • Responsible for reviewing daily ESRD and CKD Hospital Discharge Files and if new members are identified document in ESRD Intervention Tracking File
  • Intervention Tracking Files documentation – responsible for documenting accordingly and pulling in responsible parties to ensure completion.
  • Flag eligible patients in EMR
  • Facilitate EMR interoperability
  • Organize/schedule home visits
  • Coordinate directly with HealthHub/Minute Clinic to facilitate BH medication reconciliation in-person assessments
  • Schedule bi-weekly clinical review meetings (future)
  • Monitor web inquiries and collaborate on responses

This role is a full-time work from home position. Work from Home qualifications include but are not limited to maintaining your own internet with approved speed requirements and a secure workspace free from distractions. Adherence to HIPAA and governmental compliance is required in this role.

Required Qualifications
2+ years of health care experience
2+ years interacting with customers (i.e. call center retail customer service environment)
Self-directed and the ability to problem solve in a positive productive manner
Reliability and compliance with scheduling standards
Strong analytical skills with the ability to evaluate develop and deliver alternative courses

Preferred Qualifications
6 months experience working in a call center
Healthcare certification or experience (ex: Med Assistant pharmacy) a plus
Experience providing elder care being a primary caregiver or volunteer work within the community
Previous Work From Home experience a plus
AS in Healthcare field

Education
High School required
Associates preferred

Business Overview
At CVS Health we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible easier to use less expensive and patient-focused. Working together and organizing around the individual we are pioneering a new approach to total health that puts people at the heart.

We strive to promote and sustain a culture of diversity inclusion and belonging every day. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting hiring or promotion based on race ethnicity sex/gender sexual orientation gender identity or expression age disability or protected veteran status or on any other basis or characteristic prohibited by applicable federal state or local law. We proudly support and encourage people with military experience (active veterans reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.

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