Delta Customer Service Advisor | Phones (REMOTE OPTIONAL)

Job Responsibilities : Customer Service Advisor – Phones (REMOTE OPTIONAL)

Salary : $18 an hour

Company : Delta Defense

Location : Remote US

Educational requirements : High School.

Position Summary

Customer Service Advisors provide a world-class experience for our members who reach us by phone. We engage, inform and assist our members with all of their membership needs. This may include updating their account information, assisting them with the purchase of a new t-shirt or talking about the latest issue of Concealed Carry Magazine!

Duties/ Responsibilities

Handle and resolve customer issues
Have awesome, engaging conversations
Sell our amazing products and services
Be clear, confident and concise on the phone
Deepen and retain member relationships through needs assessment
Empathize with members and ask probing questions
Provide offers, solutions and information to match the customer needs
Save customers who are thinking about leaving us
Follow up with our customers when promised
Collaborate with with your team members to help one another learn and grow
Maintain up-to-date knowledge about product information and promotions
Provide excellent service and ensure customer satisfaction
Maintain alignment with Core Values and Mission of the USCCA in all interactions

Skills/ Abilities and Education Requirements

High school degree or equivalent required; Associate degree or higher preferred
A strong belief in the Second Amendment
Firearms and self-defense knowledge is preferred but not necessary
Desire to “WOW” customers daily
A “Find Needs/Fill Needs” orientation to customer interactions
Excellent organizational and time management skills
Computer savvy-ness, including the ability to learn new things quickly

Willingness to have fun with an awesome team. Might want to bring a Nerf gun!
Demonstrate the Core Values of Delta Defense, LLC

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