Job Responsibilities : Elite Service Associate – Work from Home (Domestic locations only)
Salary : $13 an hour
Company : Delta
Location : Temporarily remote US
Educational requirements : High School
Elite Service Associates connect with customers via phone and create an experience where customers know they have been heard, understood, feel valued and important. This is accomplished by:
Quickly identifying and owning customer issues
Actively searching for solutions to problems
Making quality decisions
Interacting with a globally diverse group of customers and colleagues
Commendable and priority handling of inbound service calls.
Communicating applicable information to customers regarding DLV Inc.’s products, services, policies and procedures.
Elite Service Associates demonstrate strong verbal and written communication skills, a professional attitude, excellent dependability, the ability to handle stressful situations, possess strong computer skills, flexibility in a fast-paced environment, and the ability to learn and react quickly. Associates must understand and adhere to all Delta Vacations Inc. policies and procedures.
What you need to succeed (minimum qualifications) Be at least 18 years of age. High School diploma, GED or High School Equivalency, and must be authorized to work in the United States. Be willing to work full time (Delta Vacations does not offer part-time schedules) Computer skills and comfort with navigating web-based and airline-specific software applications, email, and internet searches. Must live in a location with dedicated high-speed Internet with connection speeds of 10 MBPS upload and 25 MBPS download . Ability to multi-task duties as well as the ability to understand multiple products Demonstrate clear, pleasant, courteous, good verbal and written communication using appropriate grammar, tone, and pronunciation. Proven reliable and committed by maintaining excellent attendance, performance, self-motivation and goal attainment. Successfully pass a pre-employment background check and drug test. Embraces diverse people, thinking and styles. Consistently makes safety and security, of self and others, the priority. Where permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered for U.S.-based job, if not currently employed by Delta Air Lines, Inc. What will give you a competitive edge (preferred qualifications)